Refund policy

Shipping & Returns

• We ship within Canada only.
• Tracking is included for all online store orders within Canada

ALL SALES ARE FINAL. Returns will not be accepted under any circumstances unless there was an error on our part, or the item was damaged during shipment. If there was an error on our part or the item was damaged during shipment, an exchange will be offered. Refunds will not be issued under any circumstances.

If there is an error with the order, you must contact us within 48 hours of receipt of shipment. If you do not contact us within 48 hours of receipt of the shipment, we will not allow a return of the item under any circumstances.

If damaged, the item must be returned and received by us before an exchange is processed.

To start a return, you can contact us at info@thevaultsportscards.com. Please note that returns will need to be sent to the following address: 330 7 St S, Lethbridge, AB, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thevaultsportscards.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.